UserGate Mail Server

  Administrator's Manual

Event Log
On the Event Log page, you can track the life cycle (receipt – processing – delivery) of messages received by the mail server, as well as monitor performance of server modules. You can filter messages by one or more of the following criteria:
Bear in mind that Message Log and Event Log will have to be your key sources of information in the event of message delivery or message processing problems. These logs are created in order to be able to determine and trace the status of a message on the UserGate Mail Server without reverting to debugging logs. They contain a ton of useful information for determining and resolving any problem.
Tracing events for a specific mail message is done on the basis of a unique MIME field (X-Message-Id) which is added to every message received on the mail server. You can create a filter by any fields of the message on the page.
Filtering by any field is done by setting one or several criteria. A criterion consists of a “field – value” pair. For convenience in creating user filters, message fields are displayed in the lower right-hand part of the window.
To search for a specific message open the Message Log page, select the message, or find it first by entering initial parameters into the filter; then right-click on it and select In Event Log from the shortcut menu. You will be automatically re-directed to the Event Log page and will see a report on all modules that took part in processing this message. The selection will be filtered by unique message identifier. By carefully studying each event for each module of the mail server you can nearly always tell what happened to the message and where it can be found.
To track route of a certain message:
NOTE! You can enable logging for some or all server modules as may be necessary. To enable logging for a certain module, complete the steps below:
After that all modules will write their logs to the %CSE%\logs folder.